Thank you for using our unlocking services. We are committed to providing you with high-quality service and a hassle-free experience. Please read our refund policy carefully before placing your order.
Refunds will only be given in the form of Credits if the unlock fails for any reason and only in the form of Credits on your account with us.. Please note that refund cannot be made if the delivery time for network unlocks isn't fulfilled which can happen if the system has delays, you will have to wait for unlock to be completed.
We will not issue a refund for an order that has already been submitted for unlocking and is being processed. We incur the cost of unlocking immediately and cannot provide a refund because a customer has decided to use an alternative service while we are processing the unlock.
Please note that some android devices will have a set amount of input attempts, and we will not issue a refund if this limit has been breached.
We cannot refund your payment if we undertake an unlock and find that the phone has been marked as blacklisted, lost, stolen, abused, or has a bad ESN and/or contract issues. It is the customer's responsibility to check whether the device is blacklisted. Lost, stolen, and abused handsets are barred/blocked once reported and cannot be used inside the country it was blocked in on any major networks. We cannot unlock blacklisted phones, so please check with us before placing an order. You can reach out to us via email or whatsapp
Purchased Gift Cards are non-returnable and non-refundable. However, if a Gift Card is defective and does not function, AlienUnlockServer may, in its sole discretion, either refund the purchase amount of the Gift Card or replace the defective Gift Card.
AlienUnlockServer is not responsible for lost or stolen Gift Cards. It is the buyer's responsibility to keep the Gift Card code safe and secure.
It is the customer's responsibility to ensure the correct input of the phone's information and customer information when purchasing. The IMEI entered into the site must be found on the phone by dialing *#06#. If the IMEI, phone number, or network provided is later found to be submitted incorrectly by the customer, then a refund will not be provided, and the unlock request will come back as “Blocked.”
If an order is made with AlienUnlockServer and an unlock is sent to you, the customer must provide us with video proof that the unlock has failed to unlock your device, the device is still locked, and provide full details of the procedure you took. Only then will a refund be issued once again only in the form of credits on your AlienUnlockServer Account. This video must be provided within 5 days of receipt of the code/remote unlocking. No refunds are given after this point regardless of the video provided. If you are unlocking an android device, you must ensure that the device prompts for the unlock code or says direct unlock required or require remote services.. if phone doesn’t ask for a code to be unlock contact us.. before placing an order as per the instructions provided on the website. If your device is later found not to prompt for the unlock code check the remote unlocking services we have provided, a refund cannot be provided.
If your phone was already unlocked before you purchased an unlocking service, that will not be considered grounds for a refund. It is up to the customer to determine this prior to purchasing the unlock.
If your device has an iCloud activation lock, and you cannot activate it, you must remove the iCloud account by contacting the owner of the device or purchase a icloud removal service from us. We will not provide a refund where we have completed a sim carrier unlock, which you are unable to use due to an Activation Lock.
There are no refunds if a customer is attempting to unlock their phone to use on a non-compatible network. Unlocking is specific to GSM phones only and does not allow the user to start using a CDMA network. It is up to the customer to research if their network can be used with an unlocked GSM phone.
AlienUnlockServer does not provide refunds for any customer that has altered their phone in any way prior to, during, or after the purchase and delivery of an unlock code, which deems the unlock not possible. Codes will not work if the phone has been modified in any way, such as having custom software, a custom firmware, or a custom recovery installed. It is the customer's responsibility to ensure that their phone is in its original state before requesting an unlock code.
We reserve the right to refuse a refund if we suspect fraudulent activity, including but not limited to the use of stolen credit cards, chargebacks, or other forms of payment fraud.
By placing an order with AlienUnlockServer, you agree to our refund policy. If you have any questions or concerns about our policy, please contact us before placing your order.