Welcome to AlienUnlockServer.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms and Conditions ("Terms") which constitute a legal agreement between you and AlienUnlockServer. If you do not agree to these Terms, do not use the Site.
Cellphone Unlocked Service
1.1 The cellphone Unlocked Service offered on the Site allows users to remove the network lock from their mobile phone via IMEI number. All services include customer support via email during office hours.
1.2 Once full payment has been received, our service of providing an unlock solution begins. At the point of order placement, our timeframes are calculated and given as a guideline.
1.3 Once the unlocking process is complete, an email will be sent to the email address provided to notify the customer. The email will also provide the exact instructions for completing the unlocking process.
Buyer Requirements
2.1 Customers must ensure that they check the compatibility of their handset with the network they intend to use once unlocked.
2.2 It is the customer's responsibility to ensure that they have read the information on this website.
2.3 Blacklisted/stolen/lost phones/contract issues/incorrect network provided (also known as Blocked) - The term blacklisted covers phones that are not paid off, lost, stolen, insurance claimed, etc. It is the customer's responsibility to check whether the device is blacklisted. Lost, stolen, and abused handsets are barred/blocked once reported and cannot be used inside the country it was blocked in on any major networks. If we undertake an unlock and find the phone has been marked Blocked and is in fact logged as either lost, stolen, abused, bad ESN, and/or contract issues, we cannot refund your payment.
2.4 Certain networks may be subject to an additional charge and/or require the phone to be 6 months old before unlocking. As this is an automated process and the device has already been submitted for unlock, this will remain in the queue, and the unlock will be released for the device upon the expiry of the 6-month contract.
2.5 Prior to unlocking your phone, it is the customer's responsibility to make sure that their contacts, messages, and any other important data is properly backed up and synced prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data for any reason.
2.6 Unlocking your phone is 100% legal in Europe, America, and many other regions. Some laws may vary, and it is down to the buyer to comply with local laws when unlocking their device.
2.7 In some circumstances, we may require additional information about the device being unlocked.
2.8 If an unlock is being processed by us, the user may not attempt to obtain an unlock by any other method. This could lead to the device breaching the maximum number of unlock requests.
2.9 Any issues with services provided by AlienUnlockServer MUST first be reported to us via the given support channels (email/whatsapp). We then request 7 days to satisfy any such issues.
Delivery Times and Service
3.1 We reserve the right to change any information on the website, including prices and delivery times, at any time which are set by ourselves and the relative networks. If your unlock is in progress, we will inform you immediately of any changes.
3.2 All estimated delivery times are calculated using business days.
3.3 We will endeavor to beat these delivery times, but sometimes delays do occur with the network server. In the event of a significant delay, we would refund after 30 days in the form of Credits on your AlienUnlockServer Account.
Fraud Protection
4.1 We reserve the right to cancel any order that we suspect may be fraudulent or if we believe it violates our terms and conditions.
4.2 We may request additional information or documentation to verify the identity of the buyer and prevent fraudulent transactions.
4.3 Any fraudulent activity or attempts to obtain an unlock by illegal means will be reported to the appropriate authorities.
Payments and Refunds
5.1 Payment is required in full before any unlocking service can be processed.
5.2 We accept payment through various secure payment gateways.
5.3 Refunds will not be issued if the phone is reported lost, stolen, or blacklisted after the unlock has been completed.
5.4 Refunds will not be issued if the customer provides incorrect or incomplete information about their device or network.
5.5 Refunds will only be given if unlock fails for any reason and only in the form Credits on your AlienUnlockServer Account.
5.6 We may refund or replace a defective Gift Card at our discretion.
5.6 We reserve the right to refuse a refund if we suspect fraudulent activity or a violation of our terms and conditions.
Gift Card service
6.1: Gift Cards must be activated after purchase.
6.2: Gift Cards are non-refundable. However, AlienUnlockServer may refund or replace a defective_GiftCard.
6.4: The Gift Card buyer must provide accurate information, including the recipient's email address, during the purchase process.
6.5: Lost or stolen Gift Cards aren't AlienUnlockServer responsibility. Buyers must safeguard Gift Card codes.
Intellectual Property
7.1 All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of AlienUnlockServer or its content suppliers and is protected by copyright and other intellectual property laws.
7.2 The use of any content from the Site for commercial purposes is strictly prohibited without prior written consent from AlienUnlockServer.
7.3 You may use the content from the Site for personal, non-commercial purposes only.
Disclaimer of Warranties and Limitation of Liability
8.1 The Site and all services provided by AlienUnlockServer are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
8.2 AlienUnlockServer does not guarantee that the Site or any services provided will be error-free or uninterrupted.
8.3 In no event shall AlienUnlockServer be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Site or services provided, even if AlienUnlockServer has been advised of the possibility of such damages.
8.4 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Governing Law and Jurisdiction
9.1 These Terms and any disputes arising out of or in connection with the use of the Site or services provided by AlienUnlockServer shall be governed by and construed in accordance with the laws of Jamaica.
9.2 Any disputes shall be resolved through the courts of Jamaica.
Modification of Terms and Conditions
.1 We reserve the right to modify these Terms and Conditions at any time without prior notice.
9.2 Any changes to these Terms and Conditions will be posted on the Site.
9.3 By continuing to use the Site after any changes have been made, you agree to be bound by the modified Terms and Conditions.